Seller Frequently Asked Questions
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To begin go the Seller's Section of FSBO.com and enter your property zip code under the Green Box that reads "Start Advertising Your Property Now". You will be taken to a list of our Packages and Prices. Once you choose your Listing Package, you will simply fill out your Property and Contact information. Once you complete this step, your information will be saved, and you will be taken to the payment center. Your Listing will be immediately activated once payment is received, and you will then be given instructions for adding photos, and making changes to your listing.
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First log in at the top right hand corner of any page on FSBO.com or Click Here to Log In. Please remember that all login information is case sensitive. If you have more than one listing you will need to choose "Edit" next to the listing you wish to work on. Each section of your listing has its own Save/Update button so please make sure to save yoru changes before navigating to other sections of your account. Changes appear instantly on your listing.
Remember, if your Property that is listed “For Sale”, is also “For Rent”, FSBO.com has made is quick and easy for you to duplicate that listing for FREE in our Rental Section. Simply click on "Create As Rental" under the General Info tab on your listing. Make sure to update teh Rental Rate under the Property Info section for you new Rental Listing.
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Upgrading to another Listing Package is simple, easy, and instant with FSBO.com. Once logged in at the top right-hand side of the website, you will see a button under Your Account that reads "Upgrade Package". Here you will find all of the prices and packages you can upgrade to. Simply click on "Upgrade Now!" next to the package you would like, and fill out the payment info to complete your upgrade.
You may also call FSBO.com at 800-690-5802 M-F 9am-5pm EST with your listing ID# and credit card number to upgrade instantly over the phone.
*If you do not see the Upgrade Package button please email your ID# to email@fsbo.com and request that we update your account to show that button for you.
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You may now add an UNLIMITED amount of photos to your listing. Below are instructions for adding photos. 1. Uploading Photos on Your Own: Once logged in, choose the listing you would like to work on, and click on the “Photos” tab for that listing. FSBO.com has two options for uploading photos – Multiple Photo Upload and Classic Upload (one photo at a time). The new Multiple Uploader will require a onetime installation of the necessary software. Once installed you will simply locate the folder with your photos, highlight the files you want to upload, click “Add”, or “Add All”. Once you have added the photos simply click “Upload Photos” to the left. Photos should appear instantly if uploaded successfully. For the regular upload option simply scroll down to the bottom of the page to click “Switch to our Basic Uploader”. Once photos are uploaded you may simply “Drag and Drop” the photos if you need to rearrange the photos. 2. Emailing Your Photos (Limit 10 Total): You may email up to 10 Total photos to photos@fsbo.com. We will be happy to add them for you at no extra charge. If your photos are too large, you may need to email them one at a time. Please be sure to reference your 5-6 digit listing ID# when emailing photos. Photos received after 3:00pm EST will be added on the following business day. 3. Regular Mail (Limit 10 Total): You may also mail in up to 10 total hard copy photos or a disk, and we will scan them to your listing for you at no extra charge. Please include a self-address stamped envelope if you wish to have your photos returned.
Please mail to the following address: FSBO.comPO Box 500145Atlanta, GA 31150(Please include your Listing ID# somewhere in the package.)
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You may upload one video of your property for FREE to any FSBO.com Listing!
Once your listing has been activated and paid for, you will be able
to log in and upload your Video. Video upload is very similar to the
Photo upload section.
Adding Videos: First save the Video file to your computer where it
can be easily found. Now click on the "Browse" button next to "Upload
Video". Locate your video and double click on it. Now click on
"Submit". Your video will post instantly if saved successfully. It may
take a few minutes before the actual video appears on your listing for
buyers to see.
FSBO.com can accept almost all video file types and sizes. If you
have trouble uploading your video, please email it as an attachment to photos@fsbo.com,
and be sure to include your Listing ID# for faster service. We will add
the video to your listing for you at no charge. FSBO.com is unable to
edit or enhance any video files.
*FSBO.com only allows for one video per listing. You may delete your
current video at any time by clicking on "Delete" next to your video.
Once deleted, you will be able to upload a new video at any time.
NOTE: Industry data shows that the optimal length for real estate videos should be no longer that 2-4 minutes.
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Once logged in, you will see your listings total number of times viewed, and the total number of unique Visitors under the General Info section of your account. If you have more than one listing, you must first select Edit next to one of them to see that listing's hit counter.
"Number of Views" is the number of times someone has viewed your listing. Some people come back to view it more than once.
“Unique Visitors” is the total number of individual people who have viewed your listing.
*Note: One Unique Visitor can come back to View your listing multiple times.
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FSBO.com will display the seven most recent listings, with at least one photo, on the home page. These listings will automatically be rotated out in real time. Placement on the FSBO.com home page, for any period of time, is neither guaranteed nor available for purchase. Once your listing has been successfully activated online, you will be given a link to add photos and make changes to your listing.
You can also find additional instructions for adding photos below in the question titled: How do I add photos to my property listing?
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Potential buyers will be able to contact you electronically through your listing. Once a buyer has sent you a message, you will receive an email with a copy of that message. The buyer will not know your actual email address until your chose to send a reply. A copy of your messages will be saved in your "Message Center" for your convenience. Once logged in you will see your "Message Center" at the top right of the page next to "Your Account". Once messages are deleted, FSBO.com cannot retrieve them for you.
*If you do not want to have this option available to Buyers, please log in to your account, choose the “Contact Info” tab, and check the "hide" button next to yoru contact email address. This will remove the Contact Form from yoru listing.
*Spam/Scams - You can report Spam/Scams through your Message Center and our FSBO.com Compliance Department will block those who are abusing the system.
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At this time you will not be able to change your Log In Email on your own. This issue is being worked on and will be completed soon. For now you may request your log in email be changed at email@fsbo.com.
Remember - Just because your old email is no longer a working/valid email you may still use it to log into your account. You may change your contact email at any time under the "Contact Info" section of your listing once logged in.
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There is no need to forward the actual email to FSBO.com. From your “Message Center” a copy of this message has been saved. Simply log in to view this message online in your Message Center. To report Spam or Scams click on the red "Spam" button to teh right of your message. Once you click that button, FSBO.com will manually review the message, and if needed, ad that person to our list of blocked users, so that they can no longer solicit or send scams to our customers. FSBO.com will not respond to customer services emails regarding these types of messages. You need to report them through your message center. We have had many great conversations about Internet Scams and how to protect yourself from them on the FSBO.com Blog at http://blog.fsbo.com
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First click on Login at the top of any page and then click on "forgot password?". Enter the EXACT email address you entered when you created your account. If your email cannot be found, please email the following information to FSBO.com from the “Customer Service” link at the top of the page with the following information: Full Name, Listing ID#, Full Address, Email Address Used to Sign Up, Amount Paid. The more information you can provide, the quicker we can locate your account and get you logged in.
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Once
logged in, you will see an option to “Delete” the listing under your
Expiration Date, and number of Visitors, and every page of your admin
area. Please note that you will be asked to confirm you want to permanently delete your listing. Once your listing is deleted, all photos will be lost from your account.
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All FSBO.com Yard Signs and supplies will be automatically shipped out via UPS Ground on the following business day to which your order was received. Please check the shipping section of the FSBO Store for estimates on shipping times to your area.
FSBO.com does not ship to Post Office boxes. Hawaii or Alaska supplies are shipped Priority Mail and take 5 - 10 business days to deliver. (Complete Package Listings: The 50 color brochures will not be sent out until at least one photo of your property has been posted online. Instructions for adding photos are provided above in the question: How do I add photos to my property listing?)
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Yes.
All other FSBO.com supplies will automatically be shipped out on the
following business day to which your order is received. We will wait
for at least one photo before sending the brochures. You may preview
your brochures by clicking on the "Get PDF" link on your
listing. All FSBO.com Brochures are created automatically by our
system, and cannot be modified. Please see the question below on how
to change the 5 photos on the brochure.
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Yes, you may. The printable brochure will automatically pull the first
five photos from your FSBO.com listing. If you would like to change
these, simply log-in to your FSBO.com account and click on the "Photos"
tab. Your main image on the listing will always be the main image on
the brochure. You may change the remaining 4 photos on the brochure by
selecting or de-selecting the box "PDF Flyer" next to each photo. You
will need to save your changes to each individual photo by pressing the
"Save " button. You may preview your brochure by clicking on "Get PDF"
from your FSBO.com listing or by going to the link
http://www.fsbo.com/PDF/XXXXXX (insert your FSBO.com listing ID # for
XXXXXX).
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In
most areas, Yes. You will need to provide the newspaper or website with
a direct link to your FSBO.com listing. All FSBO.com listings may be
directly accessed with any of the following links:
http://www.fsbo.com/xxxxxx
www.fsbo.com/xxxxxx
fsbo.com/xxxxxx
(Replace the xxxxx with your 6-digit FSBO.com ID#)
(Some newspapers may require that you use the http:// and some may not)
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Click on Real Estate Contracts on the left side of the Seller page. The most popular real estate forms are on this page, click on the specific contract you are looking for or click "More" for other forms. This will then allow you to choose the appropriate state.
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Yes, while FSBO.com utilizes a secure server for credit cards, and has been processing credit cards over the Internet for over ten years with no problems, you may order via regular mail. Simply begin the listing process on FSBO.com. In Step 3 of the listing process, your information will be saved under 6-digit ID #, and you will be given the opportunity to continue with a credit card or to print out the mail-in form.
Please print out and mail in (with payment and photos) to:
FSBO, Inc.
PO Box 500145
Atlanta, GA 31150
Pay By Phone: You may call in your credit card number to FSBO.com at 800-690-5802 x1 M-F 9am-4pm EST to have the listing immediately activated.
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Click on FSBO Store from either the Buyers or the Sellers section, and choose a category on the left. Simply click on your item of choice, add it to your shopping cart, and then proceed to Check Out with a credit card. FSBO.com has many tools to assist both Buyers and Sellers through the selling process.
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Go to the FSBO Store and Log In to purchase the Virtual Tour. You will receive a 360 degree tour of five areas of your property as well as 12 still photos for $119.95. Your tour will have its own link from your listing so potential buyers can view your property. Click here for a Sample Tour
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You may simply register your telephone number on the National Do Not Call Registry. Simply click on Register a Phone Number to begin. Please be sure to read all of the terms and conditions to insure proper use of the Do Not Call Registry. View more information on the FSBO.com Blog at http://blog.fsbo.com.
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www.FSBO.com does not have any local offices. We are based out of Atlanta, GA, and are not affiliated with any other local companies. Your listing can be created online very easily under "List Property", and will be posted live instantly.
Listing your property with a local magainze, or any other website besides www.FSBO.com will not get your property posted on FSBO.com.
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The Multiple Listing Service (MLS) is a local database that advertises
properties for sale to licensed real estate agents. Each area has a
distinct MLS that is utilized by local real estate agents and is only
accessible to these agents. Once listed on your local MLS, your
property may feed (depending on area) to several national real estate
websites, such as Realtor.com. The exposure you receive on the MLS is
tremendous! (Thousands of real estate agents through your local MLS and
millions of potential buyers through the internet.)
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Once you sign-up for the Flat Fee MLS package, FSBO.com gives the lead to MLSmart Realty, LLC, www.MLSmart.com, a licensed real estate broker in several states, but not all and FSBO.com has nothing to do with the MLS listing after that. MLSmart Realty, LLC will either handle the lead themselves or refer it out to a licensed real estate broker that is a member of your area MLS. Please make sure to ask the listing agent the name and coverage of the MLS they will list your property in. Often times there are different MLS’s that cover the same area. It is your responsibility to ensure this is the correct MLS for your property. Once the forms have been submitted back to the listing broker, the property is listed and assigned a MLS number and there are no refunds. The listing broker will list your property on your local MLS with one photo for six months. Once listed in the MLS, you will be responsible for showings, additional marketing, open houses, negotiations, etc. The broker acts as your listing agent, but does not collect a commission (in some cases). By default, their name and phone number will appear on your MLS listing as well as some real estate websites, such as Realtor.com. If a broker brings you a buyer and you accept an offer you will need to pay them a commission. All commission is negotiable, but the average is around 2.5-3.5% and will need to be stated up front upon entering the MLS. Once the MLS forms have been submitted back to the listing agent, we are unable to offer refunds. (MLS & Realtor.com is not offered in all areas, please click here for coverage area & additional details.)
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Yes, you may upgrade to the MLS package. FSBO.com does not keep any credit card information on file. For this reason, you will need to either upgrade online by logging in to your account and clicking on the "Upgrade Package" button or call FSBO.com at 800-690-5802 x2 M-F 9am-4pm EST with your listing ID#, and credit card number to upgrade instantly over the phone.
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No, the MLS package does not includes any supplies. Yard Signs, VirtualTour, Brochures, etc. will need to be purchased separately from the FSBO Storeonce your MLS order has been submitted. Please check with the listingagent before ordering additional supplies as certain MLS's have rulesregarding signage.
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Yes, you may add additional photos to your MLS listing. Your listing
agent will go over fees for this (if applicable) as well as any
additional options/services they may offer.
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In most areas, your MLS listing will feed through to Realtor.com within
3-5 business days after being active in the MLS. Realtor.com pulls
limited information from the MLS and sometimes takes a few days to pull
the photo. The listing agent has no control over how long it takes to
feed through to Realtor.com.
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Yes, you may cancel your MLS listing at anytime during the 6 month
listing period, however the upfront listing fee is not refundable or
prorated. Before entering into a written listing agreement with a
licensed real estate broker, you should inquire about whether there are
any additional fees charged for early cancellation. Please note - Once the MLS forms have been submitted back to the listing agent, we are unable to offer refunds.
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We have referred your information to a licensed real estate broker who will place your property in the MLS. They will contact you via email or phone to get started on the required MLS forms (please make sure to check your email and your SPAM folder). Once these forms have been submitted back to the listing broker for entry into the MLS we are unable to offer refunds. The MLS package charge will come through as MLSmart Realty, LLC.
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You will state the percent commission you are willing to offer to the buyer’s broker on the required MLS forms that come from the listing broker. This commission will be on your MLS listing for all buyer’s agents to see.
Seller Tips
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Check your Hit Counter, re-word your description, check
for messages, upload new photos, add open houses, etc… (Stay active and
regularly update your listing information)
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Listings with photos get significantly more activity than listings
without. If you have trouble adding your own photos, please email or
mail them to FSBO.com so we can add them to your listing for you. (You
may add unlimited photos to your listing at no charge)
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75% of U.S. Web Users prefer to watch videos online. Uploading a Video
to your listing is free and easy. The suggested length for a property
video should be no longer than 2-3 minutes.
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Example Tag Lines: “Reduced”, ”Must Sell”, “Still Available as of
xx/xx/20xx”, “Make Me an Offer”. Change this message daily if you have
to, just to let the buyers know you are serious about selling your home.
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Post Open House dates on your listing using the improved Open House
feature. Buyers can now search specifically for Open Houses in their
area.
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Make sure you are readily available to take or return phone calls from
potential buyers. Expect phone calls from strange numbers and be
willing to answer them. Don’t waste time fighting with agents
soliciting your business. Simply tell them you are not interested, and
end the call. (See our FAQ page for instructions on getting registered
on the National Do Not Call List)
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Make sure you have a full supply of brochures available for your home.
You can print unlimited flyers from your listing or you can order color
brochures online from the “FSBO Store”
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Upgrade to a listing package that includes a FSBO.com yard sign. This
will display a direct link to your listing online for buyers to view
more photos and information.
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The #1 mistake FSBO sellers make is over pricing their home. Just
remember you are saving 3-6% more than your neighbor selling the exact
same house. Price yourself a little below the market, and still net
more in the end without using an agent.
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A prepared seller will have contracts ready for buyers to fill out on
the spot, as well as have a mortgage professional to refer if the buyer
is not yet pre-qualified.
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